Privacy Policy

Lawns & Ladders ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lawnsandladders.co.uk (the "Site") and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

 Information We Collect

We may collect and process the following data about you:

Personal Identification Information: First name, last name, email address, phone number, home or business address.
Service Information: Details of the services you have requested or purchased from us.
Communications: Records of correspondence if you contact us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

 How We Use Your Information

We use the information we collect in the following ways:

To Fulfill Orders and services: To process and deliver our services, including managing and confirming payments, fees, and charges (all transactions are however made off this website), and to manage your inquiries and requests.
To Communicate with You: To send you service-related emails, respond to your messages, and provide customer support.
To Improve Our Services: To understand how our services are used, improve our services, and develop new products and services.
To Maintain Our Website: To administer and protect our Site, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.

 Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Performance of a Contract: When we process your data to fulfill our obligations under a contract with you.
Consent: When you have given us clear consent to process your personal data for a specific purpose.
Legal Obligation: When we have a legal obligation to process your data.
Legitimate Interests: When it is in our legitimate interests, and those interests are not overridden by your data protection rights.

 How We Share Your Information

We do not share, sell, rent, or trade your information with third parties for their commercial purposes without your consent. We may share your information with:

Service Providers: Third parties who provide services to us, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

 Legal Obligations: When required to do so by law or in response to valid requests by public authorities.

 Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

 Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and applicable UK data protection laws, you have the following rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to request that we correct any personal data you believe is inaccurate or incomplete.
Erasure: The right to request that we erase your personal data, under certain conditions.
Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Data Portability: The right to request the transfer of your personal data to another organization, or directly to you, under certain conditions.
Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

 Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email: support@lawnsandladders.co.uk

 By phone: 07398597829