Refund and Cancellation Policy

Cancellation Policy

At Lawns & Ladders, we understand that plans can change. If you need to cancel your order, please contact us at least 24 hours before your scheduled service. You can reach us by phone or email to make the cancellation.

• Cancellation Notice: Cancellations made at least 24 hours before the scheduled service will not incur any charges.
• Late Cancellations: If you cancel less than 24 hours before the scheduled service, you may be charged a cancellation fee. This fee helps cover the costs associated with the short notice.

Refund Policy

Refunds will be provided at our discretion, based on the circumstances of the cancellation and the services already rendered. We strive to be fair and reasonable in our refund decisions, ensuring that our customers are treated with respect and understanding.

• Refund Requests: To request a refund, please contact our customer support team. Provide details about your order and the reason for your refund request.
• Assessment: Our team will assess the circumstances of your cancellation and any services already provided.
• Processing: If a refund is deemed appropriate, we will process it promptly. Please note that the refund amount may be adjusted based on the services completed prior to the cancellation.

For any questions or to initiate a cancellation or refund request, please contact us at:

• Phone: 07398597829
• Email: support@lawnsandladders.co.uk

We appreciate your understanding and cooperation. At Lawns & Ladders, your satisfaction is our priority, and we are committed to providing you with exceptional service.